Welcome to Delight Global Overseas (“Delight Global,” “we,” “our,” “us”). These Terms and Conditions (“Terms”) govern your use of our services, including consultancy for study visas, work visas, tourist visas, air tickets, forex exchange, and other related services. By accessing or using our services, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please refrain from using our services.

1. Services Provided

1.1 Study Visas

• Overview: We provide consultancy services to assist individuals in obtaining study visas for various countries. Our services include guidance on application forms, preparation of required documents, and support throughout the visa application process.
• Scope: Our assistance includes advice on eligibility, document requirements, and application procedures. We do not guarantee visa approval as the final decision rests with the respective immigration authorities.

1.2 Work Visas

• Overview: We offer consultancy services for obtaining work visas. This includes help with completing application forms, gathering required documentation, and preparing for visa interviews.
• Scope: Our services cover eligibility assessment, document preparation, and application guidance. The approval of work visas is subject to the immigration authorities’ decision.

1.3 Tourist Visas

• Overview: We assist clients in obtaining tourist visas, providing guidance on the necessary documentation and application procedures to facilitate travel.
• Scope: Our assistance includes document preparation and application advice. The final decision on visa issuance is made by the relevant authorities.

1.4 Air Tickets

• Overview: We offer booking services for air travel, including flight reservations, ticket issuance, and related support.
• Scope: Our services include finding and booking flights according to your preferences. Ticket prices and availability are subject to airline policies and may change without notice.

1.5 Forex Exchange

• Overview: We provide forex exchange services, allowing clients to convert currency for travel or other needs.
• Scope: Currency exchange transactions are processed based on current exchange rates. Service fees apply, and all transactions are final.

2. Acceptance of Terms

2.1 Agreement to Terms

• By using our services, you acknowledge that you have read, understood, and agreed to these Terms. Your use of our services constitutes your acceptance of these Terms.

2.2 Modification of Terms

• We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website or through other communication methods. It is your responsibility to review these Terms periodically.

3. User Conduct

3.1 Prohibited Activities

• You agree not to engage in any illegal, fraudulent, or harmful activities related to our services. This includes, but is not limited to, unauthorized access to our systems, providing false or misleading information, and engaging in disruptive behavior.

3.2 Responsibility for Account Security

• You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. Notify us immediately if you suspect any unauthorized use of your account.

3.3 Respectful Use

• You must use our services in a respectful manner and adhere to all applicable laws and regulations. Any behavior that undermines the integrity or security of our services may result in suspension or termination of access.

4. Submitting Wrong Documents

4.1 Responsibility for Accuracy

• It is your responsibility to ensure that all documents submitted to us are accurate, complete, and genuine. Providing incorrect or fraudulent documents can result in delays, rejections, or legal consequences.

4.2 Consequences of Incorrect Documents

• If you submit incorrect or false documents, Delight Global is not liable for any adverse outcomes, including visa denial or additional costs incurred. You are responsible for any additional fees or penalties resulting from the submission of incorrect documents.

4.3 Rectification Procedures

• If you realize that you have submitted incorrect documents, you must notify us immediately. We will provide guidance on how to rectify the issue, but you remain responsible for any consequences arising from the initial submission.

5. Fees and Payments

5.1 Service Fees

• Fees for our services are outlined in our fee schedule and are payable before services are rendered. All payments must be made in the currency specified by Delight Global.

5.2 Late Payments

• Any late payments may incur additional charges or interest as specified in our fee schedule. We reserve the right to suspend or terminate services for non-payment.

5.3 Non-Refundable Charges

• Certain fees, including application processing and service charges, are non-refundable, even if you cancel the service or if your application is not successful.

6. Changes to Terms

6.1 Modifications

• Delight Global reserves the right to modify these Terms at any time. Changes will be communicated through our website or other communication methods. It is your responsibility to stay informed about any updates or modifications.

6.2 Notification

• We will notify you of significant changes to these Terms, but it is ultimately your responsibility to review these Terms periodically for any updates.

7. Termination of Access

7.1 Right to Terminate

• We reserve the right to suspend or terminate your access to our services at our discretion, including if we believe you have violated these Terms or engaged in harmful activities.

7.2 Consequences of Termination

• Upon termination, you will lose access to our services, and any outstanding fees or obligations must be settled. We are not liable for any damages resulting from the termination of access.

8. Privacy Policy

8.1 Data Collection

• We collect personal information necessary to provide our services, including names, contact details, financial information, and other relevant data. This information is collected through forms, communication with us, and other interactions.

8.2 Use of Information

• Your personal information is used to process transactions, facilitate service delivery, and improve our services. We do not use your information for purposes beyond what is necessary for providing our services.

8.3 Data Protection

• We implement reasonable security measures to protect your data from unauthorized access. However, no system is completely secure, and we cannot guarantee absolute security.

8.4 Disclosure

• We may disclose your information if required by law or in response to legal requests. We may also share your information with third parties who assist us in providing our services, under confidentiality agreements.

9. Cancellation and Refund Policy

9.1 Cancellation Procedures

• To cancel any service, you must notify us in writing through the contact methods provided on our website. Cancellation requests are subject to review and may incur fees based on our cancellation policy.

9.2 Refunds

• Refunds are subject to our cancellation policy and may be processed minus any non-refundable service fees or expenses. The time frame for processing refunds may vary based on the nature of the service and payment method.

9.3 Air Tickets

• Refunds for air tickets are subject to airline policies. We are not responsible for the airline’s refund process, and our service fees are non-refundable.

9.4 Forex Exchange

• All forex exchange transactions are final. We do not offer refunds or returns for exchanged currency.

10. Limitation of Liability

10.1 Service Accuracy

• While we strive to provide accurate and timely information and services, we do not guarantee the accuracy or completeness of the information provided. We are not liable for any errors or omissions in our services.

10.2 Indirect Damages

• Delight Global is not liable for any indirect, incidental, or consequential damages arising from the use of our services. Our liability is limited to the extent permitted by law.

11. Governing Law

11.1 Jurisdiction

• These Terms are governed by and construed in accordance with the laws. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts in Jaipur, Rajasthan only.