Know About Your Refund Policy

Welcome to Delight Global Overseas! We understand that navigating the world of visas, e-tickets, and financial transactions can be complex and sometimes unpredictable. To ensure transparency and clarity, we have outlined our refund policies below. Please read these policies carefully to understand the conditions under which refunds are processed, and note that all fees paid for transactions are non-refundable and non-transferable under any circumstances.

1. Study Visa Refund Policy

At Delight Global Overseas, we strive to facilitate a seamless process for obtaining study visas. However, there are specific circumstances under which refunds for study visa services may be considered:

1.1. Eligibility for Refunds

• Visa Rejection: If your visa application is rejected due to an error on our part or if you receive a rejection letter from the consulate or embassy, we may consider a refund of the service fee. In such cases, you must provide us with official documentation of the rejection.
• Application Withdrawal: If you withdraw your application before submission to the consulate or embassy, a partial refund may be considered based on the work already completed. The administrative fee is non-refundable.

1.2. Refund Request Process

• To request a refund, you must submit a formal request through our refund request form available on our website. Include all relevant documentation, such as the rejection letter or proof of withdrawal.
• Refund requests will be processed within 15 business days. The amount refunded will be adjusted based on the stage of processing and the administrative costs incurred.

1.3. Non-Refundable Fees

• Please note that all fees paid for visa application services are non-refundable and non-transferable. This includes application fees, processing fees, and any other charges incurred during the visa application process.

2. Work Visa Refund Policy

Our mission is to assist you in obtaining work visas efficiently and effectively. Below are the terms under which refunds may be issued for work visa services:

2.1. Eligibility for Refunds

• Visa Rejection: In the event of a visa rejection due to an error on our part, we may consider a refund of the service fee. A formal rejection letter from the relevant immigration authority must be provided.
• Application Cancellation: If you choose to cancel your application before it is submitted to the immigration authorities, a partial refund may be considered, subject to administrative costs incurred.

2.2. Refund Request Process

• To initiate a refund request, please complete the refund request form on our website and submit it along with any supporting documents.
• We will process your refund request within 15 business days. The refunded amount will be determined based on the progress of your application and the associated administrative fees.

2.3. Non-Refundable Fees

• All fees paid for work visa services are strictly non-refundable and non-transferable. This includes application fees, processing fees, and other related charges.

3. E-Ticket Refund Policy

We aim to provide a hassle-free experience for booking e-tickets. Our refund policy for e-tickets is outlined below:

3.1. Eligibility for Refunds

• Cancellation by Airline: If your e-ticket is canceled or refunded by the airline, we will process the refund according to the airline’s policy. Note that administrative fees may be deducted from the refund amount.
• Customer Initiated Cancellation: If you cancel your e-ticket, refunds will be processed based on the airline’s terms and conditions. Administrative fees and cancellation penalties may apply.

3.2. Refund Request Process

• Refund requests must be submitted through our website using the designated refund request form. Include your booking reference number and any relevant details.
• Refunds will be processed according to the airline’s policies and may take up to 15 business days. Administrative fees may apply and will be deducted from the total amount refunded.

3.3. Non-Refundable Fees

• All fees paid for e-tickets are non-refundable and non-transferable. This includes booking fees, service charges, and any other associated costs.

4. Forex Exchange Refund Policy

Delight Global Overseas provides forex exchange services to facilitate your international travel and financial needs. Below is our refund policy for forex transactions:

4.1. Eligibility for Refunds

• Transaction Errors: If an error occurs in the processing of your forex exchange transaction due to our mistake, we may consider a refund. You must provide detailed evidence of the error and any supporting documentation.
• Currency Return: Refunds for returned currency will be processed based on the prevailing exchange rates at the time of return. Please note that currency exchange rates may fluctuate, affecting the refunded amount.

4.2. Refund Request Process

• To request a refund, submit a formal request through our website using the refund request form. Provide all necessary documentation related to the transaction.
• Refunds will be processed within 15 business days. The refunded amount will be adjusted based on exchange rates and administrative fees.

4.3. Non-Refundable Fees

• Fees paid for forex exchange services are non-refundable and non-transferable. This includes transaction fees, service charges, and any other related costs.

5. General Refund Policy

5.1. Non-Refundable and Non-Transferable Fees

• All fees paid for any transaction, including but not limited to visa applications, e-tickets, and forex exchanges, are strictly non-refundable and non-transferable. This policy applies under all circumstances, including but not limited to application rejection, cancellation, or any other changes in circumstances.

5.2. Administrative Fees

• Administrative fees, service charges, and any other applicable charges are non-refundable. These fees are incurred for the processing of your application, transaction, or service request and are not subject to refund under any circumstances.

5.3. Changes and Cancellations

• Requests for changes or cancellations to your application, ticket, or transaction must be made according to the terms and conditions specified at the time of booking or application. Any fees associated with changes or cancellations are non-refundable.

5.4. Dispute Resolution

• Any disputes regarding refunds should be addressed through our customer service department. Please provide all relevant details and documentation to support your case. We will review the dispute and provide a resolution in accordance with our refund policies.

5.5. Contact Information

• For any questions or concerns regarding our refund policies, please contact our customer service team via the contact form on our website or through the provided customer support email. We are here to assist you and provide clarification on our policies.